Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We provide multiple shipping methods to get your order to you quickly and safely. You can choose from standard ground shipping, expedited 2-3 business day delivery, or next-day express. All options are fully tracked so you can follow your order every step of the way.

Do You Ship Internationally?

Not possible yet

How Long Will It Take To Get My Package?

24 hour to 1 week

PAYMENT

What Payment Methods Are Accepted?

Cash on delivery allows you to pay in cash upon receipt. Online payment accepts Mastercard, Visa, and other bank cards. clickbuy vouchers allow you to pay using a voucher code when placing your order. Bank transfer or Money transfer agency.

Is Buying On-Line Safe?

Yes, shopping on our site is completely safe. We use advanced encryption and security measures to protect your personal and payment information, ensuring you can shop with confidence.

Order & Retunrs

How do I place an Order?

You have two simple ways to order: Online (Recommended): Browse and select your products. Proceed to checkout and enter your details. Choose your payment and delivery options. Confirm your order. It’s that easy! By Phone: Prefer to speak with someone? Just call our call center, and our friendly team will gladly take your order.

How Can I Cancel Or Change My Order?

We're sorry, but you must cancel your order through our customer service team. If you change your mind, please contact them so they can help you. Please note that orders that have already been shipped cannot be canceled. Thank you for your understanding!

Do I need an account to place an order?

Yes, It is important especially in case you want to make a return and refund

How Do I Track My Order?

You can track your order using the feature "Track Your Order" or by contacting our customer service

How Can I Return a Product?

CLICKBUY accepts returns for most items within 7 days of delivery. To be eligible for a return, the product must be in its original condition and packaging, with all accessories and tags still intact. Step 1: Log in to your CLICKBUY account and go to "Your Orders". Step 2: Click on the order for the item(s) you wish to return. Step 3: Select the item(s) you wish to return and indicate the reason for the return. Provide more details to help us understand the issue. Step 4: Choose your preferred refund method. Step 5: Select whether you want to personally drop off the returned item or have CLICKBUY collect it. Step 6: Review your information and submit your return request. It's important to note that certain categories, such as personal hygiene items, are not eligible for returns.
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